Commentary Guide

This guide will explain how to comment on a broadcast using the Producer App.

Prerequisites

In order to add commentary to a broadcast, you need to have the producer app. The app is currently under test flight and can be downloaded after you have been given permission. Please request access from supportteam@sportway.com in order to download the app from the App Store.

• Once you have the producer app downloaded on your device you need an account with producer access to a club, learn how to grant a user access to the Producer App here: https://livearena.atlassian.net/l/cp/DN0AQu0A

• The home team needs to be connected to the Venue on which the game is taking place. Read how you connect a Group to a Venue here: https://livearena.atlassian.net/l/cp/HeYhi9Eo

Step-by-step Guide

The steps below are also described in the ‘Getting started’ section of the Producer App. Please refer any end-users there. This guide is aimed at Support team members.

Following this step-by-step guide you will be able to create a broadcast, add commentary to it and start comment on the broadcast.

Linking group/club to venue

Check if the group/club you have access to are linked to the venue that the game will be broadcasted from. See ‘Prerequisites’ section above.

Enable cloud producer and commentary

• In Backoffice, find the broadcast you want to give commentary to.

• On the detail page, find a header called Cloud Producer.

• Toggle ‘Enable cloud producer’ and save the broadcast. This will enable the commentary for the broadcast in the producer app.

Please note:

• Enabling of cloud producer must be done at least 15 minutes before broadcast start.

• After you enable cloud producer you can not manually start the broadcast.

In Producer App

• Login to the Producer App

• Find the broadcast you want to give commentary to

• Five minutes before broadcast start, the ‘COMMENT’ button will be enabled.

• Clicking on it will navigate you to the commentary view.

• To start comment on the broadcast, click on the round red button and start talking.

Best practice & tips

• It is recommended to use a headset for best sound quality.

• Ensure you have a fully charged battery or charger connected to your device.

• The wifi icon is green when your connection is good.

  • The text shown below the wifi icon is the amount of data being transferred.

  • You will need at least 1 Mbps to comment with good quality.