Support & error reporting

How to create a support ticket

1. Go to the support portal

   1. https://livearena.atlassian.net/servicedesk/customer/portal/1

   2. Decide if it is a critical incident, bug, or feature request.

      1. If you report an issue try to describe it as much as possible

         1. What part of the system?

         2. How to reproducer the error

         3. Add screenshots, video screen capture, and logs

            1. Collect logs from the API and CameraClient using the monitor console
               https://monitor.livearenasports.com/

How to get logs from the API

• SEVERE logs from a service

  • https://monitor.livearenasports.com/d/tLt0d1G4k/service-logs?orgId=1

• Logs from a specific broadcast

  • …

How to get logs from the Camera Client

• https://monitor.livearenasports.com/d/Nq563AG4k/camera-client?orgId=1