Handle PayEx subscriptions

This guide will explain how to manage PayEx subscriptions in Backoffice and PayEx Admin.

Cancel a PayEx subscription

• Navigate to a user’s detail page in Backoffice by searching for the user in the section Users.

• In the list “Transactions”, find a transaction belonging to the subscription.

  • Press the three dots to the right and choose “Cancel subscription”

Refund a PayEx subscription

Pre-requisites: A PayEx Admin account

• Navigate to a user’s detail page i Backoffice by searching for the user in the section Users.

• Find the transaction you want to refund.

  • Press the three dots to the right and navigate to the transaction detail page by clicking “Transaction”.

• On the transaction detail page, copy the id in the field “ExtId”.

• Log into PayEx Admin and enter “10” + the id in the search field to find the transaction.

  • Please note: The “ExtId” is called “Number” in PayEx Admin.

• Navigate to the transaction detail page and click “Reversal”.