Troubleshooting process steps

Which steps can you take before making a support ticket?

Common errors

Broadcast errors

• Venue status

• Camera status

• Server logs - Grafana
  

Camera errors

• Camera status

• Camera log - Grafana
  

Customer reported errors

• Can you recreate the problem/error?

• Ask the customer to giver you context like browser, etc.

Grafana logs:

Server logs

View of Grafana Service logs. Change time range to get the information you want.

You can select time range in the date input fields or select a time range from the list to the right.

Camera logs

Camera logs button in Camera details page in Backoffice.

View of Grafana Camera-client. Change time range to get the information you want.

You can select time range in the date input fields or select a time range from the list to the right.

When to write a support ticket?

• Have you gone through all the steps?

• You couldn’t resolve the problem?
  
  Go to How to write a support ticket and go through the steps to create the perfect support ticket! :)